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Campsite Saint-Malo » FAQ

Do you have a question? You will probably find the answer below. If not, you can contact us by email or by phone at 0033 (0)5 64 10 20 20.

Covid-19 informations
What health measures have been put in place?

When we reopened our sites after the first containment, we obtained a DEKRA certification, to ensure the highest level of hygiene and sanitary quality. For more details you can visit our dedicated page : Our health measures

Does the insurance cover me in case of COVID?

Absolutely. There is a COVID-19 guarantee that covers you in the event of COVID illness, a four-week waiting period following a positive COVID test or if you are in contact with a four-week waiting period, subject to presentation of proof.

Do I need to bring my own blankets, sheets and pillows for my stay?

All our accommodations are equipped with blankets and pillows. *

* Due to the coronavirus pandemic, this establishment is taking measures to ensure the safety of its guests and staff. As a result, some services and facilities may be reduced or unavailable.

What to do in case of administrative restrictions related to COVID-19 ?

For any of the following events occurring before the date of arrival or during the stay (preventing the stay) :

  • Closing the borders
  • Administrative closure of the campsite
  • Limitation of travel to a number of kilometres that does not allow you to come to the campsite

The campsite will issue a voucher for the amount of the unused nights or the amounts paid, valid for 18 months. *

* except for new government regulations concerning the management of COVID-related cancellations

The amount of my credit is higher than the price of my new stay. How to proceed?

The amount of your credit can be used on a future reservation or on site (bike rental, bar, restaurant…)

Your reservation
How to book ?

You can book :

From our website www.seagreen-campings.com or by calling our central reservation office from Monday to Friday from 9am to 6pm and on Saturday from 9am to 5pm (local call rate).

Your reservation becomes final after payment of the 30% deposit of the stay, payable by credit card at the time of booking. All reservation requests must be accompanied by the payment of the deposit.

Consult our General Terms and Conditions of Sale.

Which low season cards do you accept ?

We are not able to give you the number of your pitch before your arrival. However, it is possible to send us your wishes of placement at the time of your reservation (side by side, shaded pitch…) so that we can take them into account. This can never guarantee.

Your request for a specific pitch can be applied with a supplement of 40 euros depending on availability.

Can I choose my location ?

When you make your reservation, you can indicate the number of the pitch you want. This option is subject to a charge of 40 euros.
In the case of a reservation by internet, you can specify the desired pitch number in the “comment” section. On receipt of your reservation, we will add the option to your file, which you will have to pay afterwards.
If the pitch is not available, the campsite will contact you to offer you another pitch.

Where can I find detailed rates for a campsite?

Enter the dates of your stay in the search engine on the home page of our site and let us guide you. In a few moments, you will be able to find the amount corresponding to your stay. You can also contact us by telephone on 05 64 10 20 20, our team is at your disposal to advise you.
You can also find our complete price list in the CONTACT & ACCESS tab of the website.

What are the Sea Green tariff advantages?

Benefit from tariff advantages, granted by your company or your Works Council in low and high season.

To take advantage of your loyalty points, please contact us by phone when making your reservation. A 5% discount will be applied and can be cumulated with current promotions.

Can I pay for my stay with VACAF vouchers ?

Some of our campsites accept VACAF vouchers:

  • The Cicadas ***
  • The Paradise ****

Reservations must be made by telephone via our central reservation office on 05 64 10 20 20. Please bring your benefit number with you.

What do our prices include?

The prices indicated are valid for the current season. They include the reserved accommodation but also :

  • The animations
  • Access to the pool and facilities
  • Access to sanitary facilities
Modification or cancellation of a reservation
How can I change my booking ?

The customer can ask for a change of his stay in the same campsite (dates, type of accommodation) by written request to the campsite (mail or e-mail), subject to availability, at the latest 15 days before. No postponement will be accepted for the following season.

Any difference in price at the time of the change between the old and the new stay will be charged to the customer. If the new holiday is less expensive than the old one, no refund will be made for the difference.

I have a major impediment, what can I do to cancel my stay ?
  1. Notify the campsite or the reservation department of your withdrawal or early departure by e-mail
  2. You must declare your situation within 10 days of the event :
    • By internet : http://www.campez-couvert.com/sinistres
    • By e-mail : sinistres@campez-couvert.com
    • By mail : Gritchen Affinity
      27 rue Charles Durand – CS70139 – 18 021 Bourges cedex – France
  3. You will need to send them the cancellation invoice and proof of your reason for cancellation. You will be reimbursed within 72 hours of receiving your file.

Please note! This insurance is offered through a third party. After notifying the campsite of your withdrawal or early departure, you are responsible for declaring your situation to the insurer.

I want to take out insurance or a cancellation guarantee for my trip?
  • By telephone, you can subscribe to this option by telling us.
  • By internet, you can select this option when booking.
  • It must be taken out at the time of booking.
What to do in case of a dispute?

If, despite all our efforts to satisfy you fully, you have any complaints, we ask you to inform the person in charge of the reception desk immediately.

And if necessary, to send your complaint to the head office at the following e-mail address reclamation@seagreen.fr

Practical information
Are children included in the capacity of the accommodation or pitch?

All children, including babies, are counted as part of the capacity of the accommodation or pitch for safety and insurance reasons. The maximum number of people stated in the cottage must not be exceeded.

Can I park my vehicle on my pitch?

Only one vehicle is allowed per pitch (except on certain campsites).

Depending on the campsite, the vehicle may be parked directly on the plot or in an adjoining car park provided for this purpose.

I am going to arrive late, after the closing time of the reception, will I be able to access my pitch or my accommodation ?

In case of late arrival (after 7 p.m.), please inform the campsite reception so that they can explain the late arrival procedure.

Please bring your vehicle registration number with you.

What administrative documents do I need to provide on arrival?

You will be asked to provide the following documents :

  • Your voucher
  • The identity cards of the participants, or failing that a family record book
Which swimming costume is accepted at the pool ?

For reasons of hygiene, swimming shorts and Bermuda shorts are not allowed.

We only accept briefs and boxer shorts for men and one or two-piece swimming costumes for women.

What are the opening and closing dates of campsites ?

You can find the opening and closing dates of the campsites in the CONTACT & ACCESS section of our website or on the homepage.

What should I do if I have not received the booking confirmation or exchange voucher?

Check your spam folder.
If you have not received anything, we invite you to make a request so that we can send you the documents by e-mail.

Please note, in the case of a reservation after 6 pm, you may receive the confirmation email that the next morning.

Are pets allowed?

We accept pets under the following conditions :

  • 1 Animal per accommodation
  • Outside categories 1 and 2
  • Less than 15 kg

The supplement for your pet is 7€/day.

In the campsite, animals must be kept on a leash, must not be left alone in an accommodation and must have their vaccination record up to date.

What are the arrival and departure times and days ?
  • For rentals :
    • Arrival from 3pm
    • Departure before 10am

    On all our campsites, it is possible to arrive from Monday to Sunday in low season.
    In July/August, during the summer season, departures and arrivals are on Wednesday, Saturday and Sunday.

  • For locations :
    • Arrival from 2pm
    • Departure before 12 noon

    Arrivals and departures are possible from Monday to Sunday, even in high season.

Hosting
Are the rentals equipped with heating and/or air conditioning?

All mobile homes are equipped with a heating system. Some are equipped with air conditioning. The technical data sheet for each accommodation is available on our website and our holiday advisors can provide you with information about this at the time of your booking.

Are the facilities accessible to people with reduced mobility?

All our sites have sanitary facilities adapted for people with reduced mobility. However, the natural configuration of the sites (steep slopes, stony paths, etc.) can make it difficult to move around on certain campsites.

Some of our campsites are equipped with accommodation specially designed for people with reduced mobility :

  • The Cala Llevado****
  • The Emeraude****
  • The Grenettes****
  • The Cigales***

For more information, please contact our central reservation office at +33 (0)5 64 10 20 20

Will I have to pay a deposit during my stay?

In order to facilitate your arrival and to limit contacts, a deposit will be requested before the beginning of your stay. This deposit must be paid by telephone, up to a maximum of 250€. This deposit is a simple credit card imprint and is not debited from your account.

The deposit can also be paid on the spot at the time of your arrival by bank check.

The whole of this deposit will be returned to you at the latest 15 days after your departure if the accommodation is left clean, after deduction of the indemnities retained for any damage caused, unpaid services, loss of keys handed over on your arrival.

Is it possible to set up a tent next to the mobile home or on a pitch?

For safety and insurance reasons, it is not possible to put up a tent on the pitch. However, if the campsite offers it, you can rent a bare pitch to pitch a tent.

Method of payment
What payment methods do you accept?
  • Credit card (except American express)
  • ANCV holiday vouchers
  • Bank cheque
  • Cash (on site only)
  • Bank transfer

With the exception of credit card payments, the above-mentioned payments are accepted at the latest 30 days before the date of arrival.
After this period, only credit card payments will be accepted.

Pay for my stay :

When :

A deposit of 30% will be requested at the time of confirmation of the stay.

The balance of the stay must be paid at the latest 30 days before your arrival at the campsite.

Comment :

You can pay the balance of your stay directly from our website www.seagreen-camping.fr by clicking on “My account”, you will need your file number starting with “2022” as well as the email address used for the reservation.

By bank transfer, indicating the name of the campsite and your file number in the comments.

By holiday vouchers or bank cheque to the following address : Central Reservation Office SEA GREEN, 14 Avenue Descartes – Parc Fontaudin, 33370 Artigues-Près-Bordeaux

We advise you to send it by registered mail.

How do I use my COVID credit?

By telephone:

Credit notes (following the closure of establishments) can be used for 18 months. After that, they will be refunded on written request.

You can contact one of our travel consultants on +33 (0)5 64 10 20 20 to arrange the date and location of your next stay.

Please note that you will not be able to make these changes directly on our websites.